Feature · ePOS
Offline service
Service carries on when the internet drops — reservations, orders, and payments keep running on your own network, and sync the moment it’s back.
What it does
The service doesn’t stop for the internet.
Lose the internet and the iPads, terminals, and back office stay in step over your own wifi. Orders and payments keep moving, and everything reconciles to the back office the moment the connection returns.
Keep taking orders
Orders carry on across the iPads on your local network, with no internet needed.
Payments keep going
Stripe terminals store each payment and forward it to settle the moment the internet is back.
A SIM in every terminal
Each Stripe terminal carries its own SIM, so it can reach the internet even when your wifi can’t.
Synced to the back office
When the internet returns, every order and payment reconciles to the back office on its own.
Nothing double-counted
Overlapping changes are surfaced for the host to resolve, never lost.
No lost covers
A dropped internet connection doesn’t cost you a service.
A full room and a dropped internet line shouldn’t be the same emergency.
Questions
Offline service, answered.
Does the system work without internet?
Yes. On your own network, the iPads, terminals, and orders keep running even when the internet is down — they stay in step locally and sync to the back office the moment the connection returns, as long as the venue hub device is on the network.
Can you still take reservations offline?
Yes. You can keep taking, updating, and cancelling reservations while you’re offline. Be aware that a mismatch is possible with online bookings made, changed, or cancelled by guests in the meantime. If those overlap when you’re back online, we’ll surface the conflict for you to fix.
Can you still take card payments offline?
Yes. Stripe terminals use store-and-forward: the payment is taken and held on the terminal, then forwarded to settle once the internet is back. Every terminal also carries a SIM, so it can often stay online even when your wifi’s internet drops.
What happens to orders taken offline?
They’re held locally and applied in order once the internet returns, tied to the right table and booking.
Keep serving through an outage.
We’ll walk you through offline service, store-and-forward payments, and automatic sync.